Expertly managing claims to deliver the right outcome for our Customers.

Who Are We?

Prospect Legal Ltd provide innovative claims management solutions aimed at specialist motor insurance products.

Incorporated in 2005 and with offices in the South East and North West of England, we are able to expertly handle the full lifecycle of claims from First Notification of Loss through to the settlement of the most complex Personal Injury claims.

Our journey began with a handful of staff and our structure and growth has developed significantly in line with the niche insurance markets that our clients operate in, so much so that we became part of the Granite Group in 2010. We now have in excess of 200 staff and are still growing!

Our specialist teams manage Claims and Customer Experience utilising:
  • 24 Hour First Notification of Loss Service
  • Repairer Network managed by our own qualified desktop and field Engineers
  • Roadside accident recovery
  • Dedicated Fleet Relationship Managers
  • Multilingual staff
  • Field based Investigation and Adjusting Teams
  • Counter Fraud Experts
  • Digital Innovation

Our Expertise

Expertly Capture New Claims

Our UK based First Response Teams provide expert assistance and ensure the right start to your Customers Claims Journey.

Settle Valid Claims

Dedicated Intelligence, Claims Validation and Field Investigation Teams combine their expertise with cutting edge Counter Fraud Technology in the battle against Fraud.

Make The Right Liability Decisions

With both exceptional training and a fully managed desktop and field investigations team we ensure that we arrive at the correct outcome.

Manage The Customer's Journey

Along with the expertly trained staff, we work with a number of premier parners and suppliers to ensure your customers will have the best possible experience when managing their claim.

Contact Us

You can contact us using any of the methods below or alternatively complete the form in this section and a staff member will make contact with you as soon as they can!

Need to report a new Claim?

Head over to our Customer facing website at where we have all our Claim Reporting details as well as an online reporting system.

Prospect Legal Ltd
Suite 2A, Second Floor
160 London Road
TN13 1BT

P: 01732 747100
F: 01732 747101

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